Kumar Muthuswamy

Bengaluru, Karnataka, India

I design and architect secure multi-cloud and on-prem (data center) connectivity for enterprise customers across the US, EU, and APAC, migrating applications from native and on-prem networking to Aviatrix-based connectivity and cloud security.

• Led the upgrade transformation project, achieving a 90% success rate in seamless upgrades by automating proactive detection of known issues.
• Implemented an AI chatbot in production, achieving a ~10% reduction in support tickets.
• Engineered an automated workflow that converts customer queries and tickets into knowledge base articles, integrated with the AI chatbot to speed up resolution.
• Designed and presented an Agentic AI solution to executive leadership to further enhance customer experience.

Bengaluru, Karnataka, India

Coordinated cross-functional teams to oversee operations for the largest cable provider in the USA (Comcast), focused on Juniper QFX switches and MX and PTX routers.

• Orchestrated the migration of headend SRX capabilities to AWS using vSRX and ELB.
• Led stabilization of a Remote-PHY deployment using DOCSIS 3.1, optimizing Kubernetes (K8s) clusters for vCMTS and integrating Juniper switches into the network underlay.
• Directed the implementation of BGP-RPKI, strengthening network security through accurate route validation.

Dallas–Fort Worth Metroplex, USA

As a technical sales engineer, delivered product presentations and routing, data center, and security solutions to network architects and executives at a Tier 1 ISP in the USA (Verizon), and responded to RFPs and RFIs.

• Secured a multi-million-dollar, multi-year deal by showcasing MX router node-slicing technology for the customer’s next-gen edge network.
• Exceeded sales projections by 600%; earned two promotions and progressed to lead sales engineering for the account.
• Led the first phase of certification using agile methodologies, achieving a 50% reduction in certification time.
• Designed VPLS-to-EVPN-MPLS migration for multiple edge networks, and advised on automation and telemetry using YANG, NETCONF, gRPC, MQTT, and OpenDaylight.

Sunnyvale, California, USA

Supported accounts across the USA as a senior consultant focused on technical pre-sales engineering.

• Delivered technical presentations and competitive analyses to secure contracts.
• Developed Statements of Work and implemented Juniper and Palo Alto Networks solutions.
• Created new business opportunities through routing expertise, driving growth beyond security solutions.

San Francisco Bay Area, USA

Delivered technical support for major ISPs and content providers.

• Diagnosed and resolved complex software and hardware issues across network deployments of over 1,000 devices.
• Collaborated with development teams to replicate customer environments, leading to effective bug fixes.
• Earned multiple Customer Satisfaction (CSAT) awards and resolved a critical network-wide outage that strengthened customer trust.

Herndon, Virginia, USA

Supported critical customers through lab design, relocation, and maintenance.

• Managed the design and relocation of a customer lab with 200 devices, with only two days of downtime.
• Worked with the facilities team to optimize power and connectivity, and maintained Juniper MX, EX, and T-series routers and switches.

Boca Raton, Florida, USA

Supported the IT team on a desktop-to-thin-client replacement effort.

• Tested and implemented VoIP soft phones using Citrix remote app publishing to thin clients.
• Assisted with regular server maintenance.